Special Addresses: Custom Scheduling Aliases

Create your own @dule.ai addresses, each with its own scheduling rules, applied automatically.

Available for Pro & Enterprise users

What is a Special Address?

You already know that CCing [email protected] on an email thread kicks off scheduling. Special Addresses take that further.

A Special Address is a custom @dule.ai address you create and name yourself, like [email protected] or [email protected], with instructions attached. Every time someone CCs that address on a thread, your AI scheduling assistant applies your rules automatically. No reminder, no repeat instructions, no manual intervention.

Think of it as a shortcut with memory.

You CC your special address — Dule applies your rules automatically

From To Cc

Me Alex Chen <[email protected]> sales <[email protected]>

Quick intro

Hi Alex, happy to connect — copying my scheduling assistant to find a time that works.

Dule applies your rules – 45 minutes, your Zoom link, automatically

From To

Dule.ai <[email protected]> Alex Chen, Me

Re: Quick intro

Hi Alex!

Happy to connect. Here are a couple of slots that work:

Tuesday, June 3
2 PM
3 PM

We’ll use our Zoom link: zoom.us/j/123-456-789

Let me know which works and I’ll get it on the calendar!

Best,
Dule.ai

Google Calendar

You, Alex Chen

Tuesday, 2:00PM

now

See it in action

Here are four real workflows Special Addresses unlock:

Always use our Zoom link for sales calls

Never paste your Zoom link manually again.

Create [email protected]
Instruction: “Always schedule 45-minute calls and include our sales Zoom link: zoom.us/j/your-link”
From now on, anyone who CCs [email protected] gets a 45-minute invite with the right link, automatically.

Set me up a meeting, but don’t add me to the invite

The EA workflow. Coordinate without appearing on the calendar.

Create [email protected]
Instruction: “Schedule the meeting for everyone on the thread, but do not add me as an attendee.”
Coordinate meetings and never end up on the calendar event yourself.

My team members should always be optional

Engineering gets CCed on calls but is never required to attend.

Create [email protected]
Instruction: “Mark anyone with an @yourcompany.com email address as an optional attendee.”
CCs from that domain are auto-marked optional, every time, without anyone having to remember.

30-minute check-ins, always on Google Meet

Same format every week, zero manual setup.

Create [email protected]
Instruction: “Schedule a 30-minute meeting and always create a Google Meet link.”
Same setup, every week.

Your rules, set once. Applied every time.

Cc:

[email protected]

Create Your Address

One address. Zero repetition.

How to create a Special Address

Go to the Special Addresses tab in the Dule console.
Choose a name for your address – something meaningful like sales, interviews, exec, or support. It will become [email protected].
Write your instructions in plain English. Describe the meeting duration, any links to include, who should be optional, location – whatever rules apply for this address.
Save it. Your new address is live immediately.

To use it: CC your Special Address on an email thread instead of (or alongside) [email protected]. Dule picks up the instructions and schedules accordingly.

To pause it: Toggle any Special Address off without deleting it. It stays there, ready to reactivate whenever you need it.

Naming your address

You choose the part before the @. A few rules to keep in mind:

Between 3 and 64 characters
Lowercase letters, numbers, hyphens, and underscores only – no spaces
A handful of reserved words can’t be used: noreply, admin, postmaster, abuse, security

Good names are short and descriptive: sales, support, interviews, ea, consulting, onboarding.

Personal vs. team addresses

Personal addresses belong to you. Create as many as you like – they apply when you’re the person on the thread managing scheduling.

Team addresses are shared across your whole organization. Any team member CCing [email protected] gets the same rules applied. Only org admins can create team addresses, but everyone benefits from them.

When a thread comes in, Dule checks your personal addresses first, then your team’s addresses. The first match wins.

Special Addresses pair naturally with Virtual Users – each Virtual User can have its own set of Special Addresses for fully separate scheduling personas.

What instructions can cover

Special Address instructions affect how Dule schedules, not what it says. You can control:

Meeting duration ⏱️
“Always schedule 30-minute calls” – set once and never think about it again.

Meeting links 🔗
“Include our Zoom link: …” – Dule pastes the right link every time.

Who’s optional 👥
“Mark anyone from @partner.com as optional” – auto-applied to every matching CC.

Who’s excluded 🚫
“Don’t add me as an attendee” – perfect for EA workflows where you coordinate but don’t attend.

Location 📍
“Set the location to Conference Room B” – no more adding it manually.

Any combination ✨
Instructions can stack multiple rules in a single address – duration, link, and optional attendees all at once.

Dule’s writing – the tone of its replies, how it phrases things – stays the same regardless of what instructions you set.

Tips

Name addresses by workflow, not by person. [email protected] is more useful than [email protected] – you can reuse it even if the team changes.
Pause, don’t delete. If a workflow changes temporarily (someone on leave, a campaign wrapping up), toggle the address off. Reactivate it later without recreating anything.
Stack rules in one instruction. You can combine multiple rules: duration, link, and optionality all in a single instruction for a single address.
Pair with Virtual Users for teams that need distinct scheduling personas. Explore other how-to guides to see what else Dule can automate for you.

Your rules, every time. No reminders needed.